Privacy Policy
_Last updated: 2026-05-03_
The City Flue Services ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website or utilize our chimney sweep and inspection services in Fairfield, CT, and surrounding areas.
Information We Collect
We collect information to provide better services and enhance your experience. The types of information we collect include:
Personal Information
- Contact details: Name, email address, phone number, postal address. - Service details: Information related to the chimney services requested, including property address and specifics about your chimney.
Non-Personal Information
- Device Information: IP address, browser type, operating system. - Usage Data: Pages visited, time spent on the site, and other analytical data.
How We Use It
The City Flue Services uses the information we collect for the following purposes:
- Service Delivery: To schedule and perform chimney sweep and inspection services.
- Customer Support: To manage customer inquiries and communications.
- Improvement and Development: To enhance our service offerings and website.
- Marketing: With your consent, to provide information about promotions or new services.
- Legal Compliance: To comply with applicable laws and regulations.
Sharing with Third Parties
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing and email marketing.
- Legal and Regulatory Authorities: When required by law or to protect our rights and property.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific criteria used to determine our retention periods include the nature of the information, the purpose of collection, and our legal obligations.
Your Rights (GDPR/CCPA)
GDPR Rights
If you are a resident of the EU, you have the following rights under the General Data Protection Regulation (GDPR):
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate information.
- Erasure: Request deletion of your personal data.
- Restriction: Request restriction of processing your data.
- Data Portability: Request transfer of your data to another service.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
CCPA Rights
For California residents, the California Consumer Privacy Act (CCPA) provides the following rights:
- Access: Request details about the data we collect and how it is used.
- Deletion: Request deletion of personal information, subject to certain exceptions.
- Opt-Out: Opt-out of the sale of personal information, though we don’t sell data.
- Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights.
To exercise your rights, contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have information about a child, please contact us immediately so we can delete it.
International Transfers
We primarily store and process your data within the United States. If data is transferred outside the U.S., we ensure it is protected by appropriate safeguards in compliance with applicable data protection laws.
Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. These measures include encrypted communications, secure data storage solutions, and regular security audits.
Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. We will notify you of any significant changes by posting a notice on our website.
Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
The City Flue Services
1916 US-1
Fairfield, CT
Email: [email protected]